JJ Diesel Dogs – Privacy Policy

Introduction

This Privacy Policy explains how JJ Diesel Dogs ("we", "our" or "us"), located at 15551 E 6th Ave #70, Aurora, CO 80011, collects, uses and shares information when you visit our website at https://www.jjdieseldogs.com (the "Site"), book an appointment, or use our services. By using the Site or our services, you acknowledge the practices described in this policy.

If you have any questions about this policy or about your information, contact us at customerservice@jjdieseldogs.com or (303) 364-4244.

Information we collect

• Information you give us: When you book online, call, email or visit our shop, you may give us your name, phone number, email address, details about your vehicle (such as year, make, model, VIN, license plate and mileage) and the service you need. When we work on your vehicle, we keep a record of the services performed.
• Information collected automatically: When you visit the Site, Google Analytics uses cookies to collect information about your visit, such as the pages you view, how long you stay, the website that referred you, your device and browser type, your language, and your approximate location (city or region, based on your IP address). Our website hosting provider also keeps standard server logs (such as IP address, browser type and the pages requested) to operate and secure the Site.
• Payment information: Card payments are processed by our payment processors. We do not store your full card number.

We do not request or collect the precise location of your device.

Cookies and similar technologies

Cookies are small files that a website stores in your browser. The Site uses:

• Google Analytics (_ga, _ga_*): to count visits and understand how the Site is used. These cookies can last up to 2 years.
• Google Maps: the map in our location section is provided by Google, which may set its own cookies and collect information when the map loads.
• Online booking by ShopGenie: our online scheduler is provided by ShopGenie. When you open it, ShopGenie may use its own cookies to run the booking tool, and it receives the information you enter.
• Staff sign-in: our employees use session cookies to sign in to our internal tools. These are not used for visitors.

Some images on the Site are delivered by Unsplash, which receives basic technical information (such as your IP address and browser type) in order to deliver them.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. Blocking cookies does not prevent you from using the Site.

Do Not Track and Global Privacy Control

The Site does not currently respond to "Do Not Track" browser signals or to the Global Privacy Control signal. Third parties such as Google may collect information about your online activities over time and across different websites when you use the Site. You can learn how Google uses this information at policies.google.com/technologies/partner-sites and in Google's Privacy Policy.

How we use information

• To schedule appointments and perform the services you request.
• To contact you about your appointment and the status of your vehicle.
• To send reminders and, if you opted in, promotional messages.
• To process payments and keep service, accounting and tax records.
• To comply with legal obligations, including vehicle emissions inspection requirements.
• To understand how the Site is used and improve it.
• To protect the security of our Site, our systems and our customers.

How we share information

We do not sell your personal information. We share it only:

• With service providers that help us run our business, such as our online scheduling provider (ShopGenie), our shop management and customer messaging software, payment processors, website hosting and analytics (Google). They may use your information only to provide their services to us.
• With government agencies when required by law. For example, emissions tests are performed in the State of Colorado's emissions inspection system, so the vehicle and test information from every emissions test is recorded with the State.
• When required by law, a court order or other legal process, or to protect our rights, property or safety, or that of our customers or others.
• In connection with a sale, merger or transfer of our business, in which case your information would remain subject to this policy.

Financing and other websites

Our Site links to other websites, such as our financing partners (Koalafi, Sunbit, Affirm and Klarna), Google, Facebook and Instagram. If you apply for financing or visit those websites, your information is handled under their own privacy policies, not this one.

How long we keep information

We keep personal information for as long as we need it to provide our services, keep your vehicle's service history, and meet our legal, tax and accounting obligations. Google Analytics data is kept according to our Google Analytics retention settings.

How we protect information

We use reasonable administrative, technical and physical safeguards to protect your information, such as access controls for our staff and encrypted connections. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your choices and rights

You may ask us to access, correct or delete the personal information we have about you by contacting us at customerservice@jjdieseldogs.com or (303) 364-4244. We may need to verify your identity before acting on your request, and we may keep information that we are required to keep by law (for example, service and tax records). Depending on where you live, you may have additional rights under the privacy laws of your state.

Children's privacy

The Site and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the "Last Modified" date above.